FAQ

last updated: June 6th, 2022

Products

When will there be a restock of Wizard Skates/Boots?

We hope to have a restock before the end of 2022, but unfortunately we're currently unable to provide a more precise timeline than this.

In the meantime, we strongly recommend leaving your email in the "EMAIL WHEN AVAILABLE" field on the product page.

Keep in mind that Wizard Boots + Frames may both be in stock if you're interested in creating a complete skate setup.

Can I pre-order a pair of Wizard Skates/Boots?

Unfortunately we're unable to offer Wizard Skates/Boots for pre-order at this time.
To ensure you're notified as soon as we receive a restock, we encourage you to visit the product page for Wizard Skates or Boots, select the size you're interested in, and leave your email in the "EMAIL WHEN AVAILABLE" field.

I already own a pair of Intuition liners - what size Wizard shell should I buy?

Please consult our size chart for determining the appropriate Intuition liner/Wizard shell size combination:

Click here to view the Intuition liner size chart.

Do Wizard Boots/shells fit the same as Seba CJ/SX carbon and plastic shells?

They fit differently.

Our Wizard shells were developed to improve compatibility with the Intuition V2 and Premium Skate liners. Our updated shells have a larger toe box area with more vertical space to improve comfort and fit. Many skaters are able to downsize when switching to Wizard boots.

Our sizing chart shows which Intuition liner size is appropriate for each Wizard shell size:

Fit - Wizard Skating

For a comprehensive sizing recommendation, please fill out our general sizing questions located at the bottom of our Fit page.

What model of Wizard frame is best for me?

There's a lot to consider when it comes to choosing a frame.

For a comprehensive frame recommendation, please visit our frame collection, and fill out the form at the bottom of the page.

We'll provide a response via email within a few days.

What size Wizard Skate/Boot is best for me?

For a comprehensive sizing recommendation, please fill out our general sizing questions located at the bottom of our Fit page.

The more information and detail you provide, the easier for us to make a recommendation.

Ordering & Shipping

Has my order been shipped yet? I haven't received a tracking number.

If you haven't received a tracking number, your order hasn't shipped. Check your spam/junk folder, sometimes these kinds of emails end up there.

Tracking numbers are automatically emailed to you when we purchase the shipping label for your package.

I pre-ordered a pair of frames, when will they ship?

The estimated shipping date is located on the product page, below the product name.

Do you offer layaway?

We don't offer any type of layaway. Products can't be reserved unless full payment has been received.

I got a notification saying my order has been shipped, but the tracking number doesn’t seem to work?

Tracking numbers are automatically emailed to you when we purchase the shipping label for your package.

If the tracking link doesn't seem to work, it's likely that your order is packed with a shipping label on it, and is now waiting to be picked up by the courier.

Sometimes shipping updates can take 24 hours to register with the tracking number.

How much is shipping to my country?

It depends on what you order.

Our shipping rates are based on the total weight of the items that you purchase.

To find out how much shipping will cost to your country, please add all the items you'd like to buy to the cart and then go to the Cart page and look for the text at the bottom left corner of the page that says "Estimate shipping" (under the order notes).

Fill in the basic shipping information there and click "Calculate Shipping".

The available shipping rates will then be displayed below.

Do I have to pay importing or customs duties when I receive my order?

Yes, you are responsible for all additional fees and charges for bringing the package into your country.

These extra charges will be due on receipt.

If you do not pay these charges, the shipping company will send the package back to us.

This may incur additional shipping charges which will be subtracted from your refund.