FAQs

Ordering & Shipping

Do you offer layaway?

No. We cannot reserve any products without receiving payment in full first.

Has my order been shipped yet? I haven't received a tracking number.

If you haven't received a tracking number, your order hasn't shipped. Check your spam/junk folder, sometimes these kinds of emails end up there.

Tracking numbers are automatically emailed to you when we purchase the shipping label for your package.

I got a notification saying my order has been shipped, but the tracking number doesn’t seem to work?

Tracking numbers are automatically emailed to you when we purchase the shipping label for your package.

If the tracking link doesn't seem to work, it's likely that your order is packed with a shipping label on it and is now waiting to be picked up by the courier.

Sometimes shipping updates can take 24 hours to register with the tracking number.

How much is shipping to my country?

It depends on what you order.

Our shipping rates are based on the total weight of the items that you purchase.

To find out how much shipping will cost to your country, please add all the items you'd like to buy to the cart and then go to the Cart page and look for the text at the bottom left corner of the page that says "Estimate shipping" (it's under the order notes).

Fill in the basic shipping information there and click "Calculate Shipping".

The available shipping rates will then be displayed below.

Do I have to pay importing or customs duties when I receive my order?

Yes, you are responsible for all additional fees and charges for bringing the package into your country.

These extra charges will be due on reciept.

If you do not pay these charges, the shipping company will send the package back to us.

This will incur additional shipping charge which will be subtracted from your refund.

Products

When will there be a restock of Wizard Skates?

Unfortunately at this time we can't say when they'll be back in stock.

However you can buy a pair of either Wizard Boots or Wizard Boot Basics along with a pair of our Wizard NR Frames.

Frames can be purchase with wheels and bearings if you need the complete skate setup.

I already have Intuition V2 liners - what size Wizard shell should I buy?

We made a size chart showing which size liners fit best each Wizard shell.

Click here to view the Intuition Skate V2 Liners size chart.

Are your Wizard shells the same fit as Seba CJ/SX carbon and plastic shells?

They do fit different than Seba CJ/SX carbon and plastic shells.

Our Wizard shells were developed to improve compatibility with the Intuition Skate V2 liners. The updated shell has a larger toe box area with more vertical space to improve comfort and fit.