Questions & answers
last updated: March 3rd, 2023
Products
What boots work best with Wizard frames?
Wizard frames are only compatible with UFS boots, and perform best on boots without soulplates.
The size and model of Wizard frame are also important considerations when choosing which boots to use.
Some of the most suitable options on the market include:
Seba CJ / CJ2 / CJ2 Prime / SX
FR UFR / UFR Intuition
Iqon AG10
Them 909
With all boot options, we strongly recommend the use of Intuition Skate liners, as they offer extra support and energy transfer, enabling optimal control of larger wheels and longer frames.
For more help deciding which brand/model of boots to use with our frames, please send us a message on our Chat feature (On the bottom right corner of your screen), or email info@wizardskating.com
How do I know which Wizard frame to get?
There are several factors to consider when deciding which Wizard frame is best for you.
For a frame recommendation, send us a message on our live chat feature (at the bottom right of your screen), or visit our frame collection, and fill out the form at the bottom of the page.
When will Wizard have boots available again?
Wizard will be offering boots again in 2023. Due to circumstances out of our control, we have no further information or updates to provide at this time.
To be notified of any updates, we strongly recommend leaving your email in the "EMAIL WHEN AVAILABLE" field on the current product page, or following our Instagram
For information about sizing, check out our Fit & Sizing page.
For other questions relating to Wizard boots, please email info@wizardskating.com.
Can I pre-order a pair of Wizard boots?
Unfortunately we're unable to offer Wizard boots for pre-order at this time.
To ensure you're notified as soon as boots become available, we encourage you to visit the product page for Wizard Boots, select the size you're interested in, and leave your email in the "EMAIL WHEN AVAILABLE" field.
Do Wizard boots fit the same as Seba CJ boots?
They fit slightly differently, depending mostly on the type of liner used in the shell.
Both our Seba carbon and plastic shells were developed to improve compatibility with the Intuition V2 and Premium Skate liners. The latest version of our shells have a larger toe box area with more vertical space to improve comfort and fit. Many skaters are able to downsize when switching to Wizard boots, due to our low-volume Intuition Wizard 3M liners.
Our shells can be used with other Intuition Skate liners. Our Fit & Sizing chart shows which Intuition liner size is appropriate for each Wizard shell size:
For a comprehensive sizing recommendation, please fill out our general sizing questions located at the bottom of our Fit & Sizing page
What size Wizard boot is best for me?
For a sizing recommendation, send us a message on our live chat feature (located at the bottom right of your screen), or fill out our sizing form located at the bottom of our Fit page.
The more information and detail you provide, the easier for us to make a recommendation.
*Please note that we do not have Wizard boots available at this time.
I already own a pair of Intuition liners - what size Wizard shell should I buy?
Please consult our size chart for determining the appropriate Intuition liner/Wizard shell size combination:
Ordering & Shipping
How much does shipping cost?
It depends on what you order.
Our shipping rates are based on the total weight of the items that you purchase.
To find out how much shipping will cost to your country, please add all the items you'd like to buy to the cart and then go to the Cart page and look for the text at the bottom left corner of the page that says "Estimate shipping" (under the order notes).
Fill in the basic shipping information there and click "Calculate Shipping".
The available shipping rates will then be displayed below.
Has my order been shipped yet? I haven't received a tracking number.
If you haven't received a tracking number, your order hasn't shipped. Check your spam/junk folder, sometimes these kinds of emails end up there.
Tracking numbers are automatically emailed to you when we purchase the shipping label for your package.
Do you offer layaway?
We don't offer any type of layaway. Products can't be reserved unless full payment has been received.
I got a notification saying my order has been shipped, but the tracking number doesn’t seem to work?
Tracking numbers are automatically emailed to you when we purchase the shipping label for your package.
If the tracking link doesn't seem to work, it's likely that your order is packed with a shipping label on it, and is now waiting to be picked up by the courier.
Sometimes shipping updates can take 24 hours to register with the tracking number.
Why can't I find my country/region when entering my shipping address?
If you don't see your country/region as an option when entering your shipping address, please send us a message on the Chat widget, or email info@wizardskating.com.
Please respect that we do not ship to Russia or Belarus at this time.
Do I have to pay importing or customs duties when I receive my order?
It depends on the value of your order, and the country the items are being shipped to.
The customer is responsible for all additional fees and charges for bringing the package into their country.
These extra charges will be due on receipt.
If you do not pay these charges, the shipping company will send the package back to us. This may incur additional shipping charges which will be subtracted from your refund.