Frequently asked questions

last updated: February 8th, 2024

Products

Where can I find detailed boot sizing information?

Visit our boot sizing page for detailed information on choosing the correct boot size:

Boot Sizing Information

If you need further assistance, please fill out the sizing form at the bottom of the boot sizing page. The more detail you provide in your answers, the easier for us to recommend a size for you.

Can I get a personalized boot sizing recommendation?

Fill out the form below, and we'll email you a personal size recommendation:

Boot Sizing Form

The more detail you provide in your answers, the easier for us to recommend a boot size for you.

How do I know which Wizard frame model/size to get?

Fill out the form below, and we'll email you a personal frame recommendation:

Frame Recommendation Form

The more detail you provide in your answers, the easier for us to recommend a frame for you.

Ordering & Shipping

How much does shipping cost?

It depends on what you order.

Our shipping rates are based on the total weight of the items you purchase.

To find out how much shipping to will cost, add the items you'd like to buy to your cart, visit the Cart page, and look for the text at the bottom left corner of the page that reads "Estimate shipping" (under the order notes).

Fill in your shipping information, and click "Calculate shipping".

The available shipping rates will then be displayed below.

Has my order been shipped yet? I haven't received a tracking number.

If you haven't received a tracking number, your order hasn't shipped. Check your spam/junk folder, sometimes these kinds of emails end up there.

Tracking numbers are automatically emailed to you when we purchase the shipping label for your package.

Do you offer layaway?

We don't offer any type of layaway. Products can't be reserved unless full payment has been received.

I got a notification saying my order has been shipped, but the tracking number doesn’t seem to work?

Tracking numbers are automatically emailed to you when we purchase the shipping label for your package.

If the tracking link doesn't seem to work, it's likely that your order is packed with a shipping label on it, and is now waiting to be picked up by the courier.

Sometimes shipping updates can take 24 hours to register with the tracking number.

Why can't I find my country/region when entering my shipping address?

If you don't see your country/region as an option when entering your shipping address, please send us a message on the Chat widget, or email info@wizardskating.com.

Please respect that we do not ship to Russia or Belarus at this time.

Do I have to pay importing or customs duties when I receive my order?

It depends on the value of your order, and the destination country of the package.


The customer is responsible for all additional fees and charges for bringing the package into their country.

These extra charges will be due on receipt.

If you do not pay these charges, the shipping company will send the package back to us. This may incur additional shipping charges, which will be subtracted from your refund.